Terms & Conditions
Welcome to Fixsento. These Terms & Conditions govern your access to and use of our online store, products, content, features, and related services.
Fixsento is operated by HONGKONG TANGTINGTECHNOLOGY CO.，LIMITED.
By accessing our online store, browsing our products, placing an order, or otherwise using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of our services.
1. Online Store Terms
By using our online store, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our store, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not introduce viruses, malicious code, automated attacks, or other harmful technology or attempt to interfere with the security, operation, or functionality of our services.
We reserve the right to restrict or terminate access where reasonably necessary to protect Fixsento, our customers, our systems, or our legal rights.
2. Products & Services
Fixsento is an online store focused on practical products for everyday home living.
Our product selection may include:
- Cleaning Supplies & Household Care Products
- Kitchen Tools & Gadgets
- Storage & Organization Products
- Home Accessories
- Household Essentials
- Practical Everyday Products
- Other Related Home & Lifestyle Goods
Our product selection may change over time as products are added, updated, replaced, or discontinued.
3. Product Information
We make reasonable efforts to provide clear and accurate product information, including available descriptions, photographs, dimensions, materials, colors, styles, features, included components, and pricing.
However, actual product appearance may vary slightly because of factors including:
- Screen or display settings
- Photography and lighting
- Material variations
- Manufacturing variations
- Packaging updates
- Production batches
Customers should carefully review the applicable product page before placing an order.
We reserve the right to correct typographical, technical, pricing, or product-information errors where reasonably necessary.
4. Product Use & Safety
Products should be used only for their intended purposes and in accordance with applicable instructions, care guidance, warnings, assembly directions, and safety information.
Customers are responsible for determining whether a product is appropriate for their intended use and environment.
Cleaning tools and household products should be used according to their intended purpose and should not be combined with chemicals, substances, or applications that are inconsistent with applicable instructions.
Kitchen tools and accessories should be used and maintained in accordance with any applicable product instructions and care information.
To the extent permitted by applicable law, Fixsento is not responsible for damage resulting from misuse, improper handling, unauthorized modification, incorrect assembly, or failure to follow applicable instructions.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.
5. Orders
Submitting an order does not necessarily constitute final acceptance of the order.
Orders may be reviewed for purposes including:
- Product availability
- Payment authorization
- Order quantity
- Shipping information
- Pricing or product-information errors
- Suspected fraudulent activity
- Shipping restrictions
- Technical or system errors
We reserve the right to reject, limit, or cancel an order where reasonably necessary.
If an order is cancelled after payment has been successfully collected, the applicable amount will generally be refunded to the original payment method.
6. Customer Information
Customers are responsible for providing accurate, current, and complete information when placing an order.
This may include:
- Full name
- Email address
- Billing information
- Shipping address
- Product selections
- Other information reasonably required to process the order
You are responsible for reviewing your order details before completing checkout.
If you discover an error after placing an order, please contact us as soon as possible.
We cannot guarantee that changes can be made after processing, fulfillment, or shipment has begun.
7. Pricing
Product prices are displayed through our online store and may change from time to time.
The price applicable to an order will generally be the price displayed during checkout when the order is submitted.
We reserve the right to correct pricing errors.
If a material pricing error affects an order, we may contact the customer before proceeding or cancel the affected order and issue an applicable refund.
8. Payment
Available payment methods will generally be displayed during checkout.
Payment must be successfully authorized before an order can be completed or fulfilled.
Payments may be processed by independent third-party payment providers.
Fixsento does not control authorization decisions made by banks, card issuers, payment processors, or other financial institutions.
Your financial institution may impose additional charges, such as currency conversion or international transaction fees. These charges are determined independently by the applicable provider.
9. Shipping & Delivery
Available shipping methods, applicable shipping charges, and estimated delivery information may be displayed during checkout or provided in connection with your order.
Delivery times are estimates and are not guaranteed.
Actual delivery times may be affected by factors including:
- Shipping destination
- Carrier operations
- Customs procedures
- Public holidays
- Weather conditions
- Transportation disruptions
- Local delivery conditions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
Please review our separate Shipping Policy for additional information.
10. Customs, Duties & Taxes
International orders may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by local authorities.
Where such charges are not collected during checkout, they may be the responsibility of the customer, subject to applicable law.
Fixsento does not control customs charges, import taxes, or customs processing times imposed independently by government authorities or carriers.
11. Tracking Information
Where tracking information is available, it may be provided after an order has been dispatched.
Shipping carrier systems may require additional time to update after shipment.
Tracking information may occasionally be delayed, incomplete, or temporarily unavailable due to carrier systems.
12. Returns & Refunds
Returns, refunds, damaged products, defective products, incorrect orders, missing items, and related matters are handled according to our separate Return & Refund Policy.
Eligible products may generally be returned within 30 days of delivery, subject to the eligibility requirements stated in that policy.
Before returning any product, customers must contact Fixsento Customer Support:
Email: [email protected]
Our company address is not our product return address.
Please do not send products directly to our company address unless Fixsento Customer Support specifically instructs you to do so.
13. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist where the order has not yet entered processing, fulfillment, or shipment.
Once processing or shipment has begun, cancellation may no longer be possible.
If cancellation is unavailable, you may request a return after delivery if the product qualifies under our Return & Refund Policy.
14. Website & Service Availability
We make reasonable efforts to maintain reliable access to our online services.
However, we do not guarantee that services will always be uninterrupted, error-free, or continuously available.
Availability may occasionally be affected by:
- Maintenance
- Technical updates
- Hosting or network issues
- Security concerns
- Software or system failures
- Other circumstances outside our reasonable control
We may modify, suspend, restrict, or discontinue certain features or services where reasonably necessary.
15. Intellectual Property
Unless otherwise stated, original content associated with Fixsento, including branding, text, graphics, page layouts, and other protected materials, is owned by, licensed to, or lawfully used by Fixsento.
Customers may use our services for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, sell, commercially exploit, or otherwise misuse protected content without appropriate authorization.
Nothing in these Terms should be interpreted as claiming ownership of third-party trademarks, product designs, photographs, copyrighted materials, or other intellectual property lawfully used in connection with our store.
16. Third-Party Services
Fixsento may use independent third-party services, including:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Analytics providers
- Website technology providers
- Other service providers
Third-party services may operate under their own terms, policies, and privacy practices.
Fixsento does not control independent third-party services and is not responsible for their availability, content, security, or practices except where otherwise required by applicable law.
17. Prohibited Uses
You may not use our services to:
- Engage in unlawful or fraudulent activity
- Attempt unauthorized access to our systems
- Transmit viruses, malware, or other harmful technology
- Interfere with service security or functionality
- Infringe intellectual property rights
- Impersonate another person or provide deliberately false information
- Use automated systems in a manner that disrupts our services
- Engage in conduct that may harm Fixsento, our customers, or other parties
We reserve the right to restrict access where misuse is reasonably suspected.
18. Product Disclaimer
We make reasonable efforts to provide accurate and useful product information.
However, product availability, specifications, packaging, materials, colors, dimensions, and other details may occasionally change.
Minor variations that do not materially affect the intended function of a product may occur due to manufacturing or production differences.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Fixsento and its operating company will not be responsible for indirect, incidental, special, or consequential losses resulting from product misuse, improper handling, unauthorized modification, failure to follow instructions, misuse of our services, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable consumer protection or other mandatory laws.
20. Privacy
Our collection and use of personal information are described in our separate Privacy Policy.
Personal information may be processed as reasonably necessary to operate our store, process orders, arrange delivery, provide customer support, prevent fraud, maintain business records, and comply with applicable legal obligations.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our products, services, operations, business practices, technology, or legal requirements.
Updated versions will be made available through our store.
We encourage customers to review these Terms periodically.
22. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
23. Governing Law
These Terms & Conditions will be interpreted in accordance with applicable laws and regulations.
Nothing in these Terms is intended to limit any mandatory consumer protection rights that may apply based on the customer's location.
24. Contact Us
If you have questions regarding these Terms, our products, orders, payments, shipping, returns, refunds, or other store-related matters, please contact:
Fixsento Customer Support
Email: [email protected]
For questions about an existing order, please include your order number whenever possible.
25. Company Information
Brand Name:
Fixsento
Company Name:
HONGKONG TANGTINGTECHNOLOGY CO.，LIMITED
Company Address:
UNIT 510 5/F KAM TEEM INDUSTRIAL BUILDING
135 CONNAUGHT RD WEST
SAI YING PUN
HK
Email:
[email protected]
The company address is provided for business identification and correspondence purposes and is not our product return address.