Shipping Policy

Thank you for shopping with Fixsento. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

Processing may take longer during periods of high order volume, promotional events, public holidays, payment verification, product availability issues, or other unusual circumstances.

Once an order has entered fulfillment or shipment, changes or cancellations may no longer be possible.

2. Shipping Rates

Fixsento offers the following standard shipping rates:

  • Orders of $39.99 USD or more: Free Shipping
  • Orders under $39.99 USD: $12.99 USD shipping fee

The applicable shipping charge will be displayed during checkout before payment is completed.

Free shipping applies when the applicable order subtotal is $39.99 USD or more, unless otherwise stated during checkout.

3. Shipping Time

After an order has been processed and dispatched, the estimated transportation time is generally 7–15 business days.

Combined with our standard processing time of 1–3 business days, the estimated total delivery time is approximately 8–18 business days.

Please note that delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, local delivery circumstances, and other factors outside our reasonable control.

4. Shipping Countries & Regions

Fixsento ships to selected countries and regions where delivery services are currently available.

The countries and regions available for shipping are determined by our current logistics and carrier arrangements and will be displayed during checkout after you enter your shipping address.

If your country or region is available for selection during checkout and an applicable shipping method is displayed, we are generally able to accept and process orders for that destination.

If your country or region is not available during checkout, we are currently unable to ship to that destination.

Available shipping destinations may change from time to time depending on:

  • Carrier availability
  • International logistics conditions
  • Customs requirements
  • Import and export restrictions
  • Local laws and regulations
  • Operational considerations

If we are unable to ship an order to the selected destination after the order has been placed, we will contact the customer regarding the available options. Where necessary, the affected order may be cancelled and the applicable payment refunded.

5. Estimated Total Delivery Time

Our standard estimated delivery timeframe is:

  • Order Processing Time: 1–3 business days
  • Transportation Time: 7–15 business days
  • Estimated Total Delivery Time: 8–18 business days

These timeframes are estimates and may vary depending on the shipping destination and circumstances affecting the applicable carrier.

6. Order Confirmation

After placing an order, you may receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully, including:

  • Customer name
  • Shipping address
  • Email address
  • Products ordered
  • Selected product options
  • Order quantities

If you notice an error, please contact Fixsento Customer Support as soon as possible.

We cannot guarantee that changes can be made once an order has entered processing, fulfillment, or shipment.

7. Shipping Confirmation & Tracking

When tracking information is available, it may be provided after your order has been dispatched.

Please allow reasonable time for tracking information to become active after shipment.

Tracking systems are operated by independent shipping carriers and may occasionally experience delays, missing scans, or temporary update issues.

8. Multiple Shipments

Depending on product availability, fulfillment arrangements, package size, or logistics requirements, an order may be divided into multiple shipments.

If this occurs, packages may arrive separately and on different dates.

Receiving one package does not necessarily mean that the entire order has been delivered.

9. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review:

  • Full name
  • Street address
  • Apartment, unit, or building number where applicable
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country or region
  • Email address

Incorrect or incomplete shipping information may result in delays, failed delivery, return to sender, or additional shipping costs.

10. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist where possible.

However, once an order has entered fulfillment or shipment, we may no longer be able to change the delivery address.

11. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by local authorities.

Where such charges are not collected during checkout, they may be the responsibility of the customer, subject to applicable law.

Fixsento does not control customs charges, import taxes, or customs processing times imposed by government authorities.

Customs procedures may result in additional delivery delays.

12. Delivery Delays

Shipping and delivery may occasionally be delayed due to circumstances including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • High seasonal shipping volume
  • Transportation disruptions
  • Local delivery conditions
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact Fixsento Customer Support with your order number and available tracking information.

13. Lost Shipments

If tracking information indicates that a package may be lost, please contact us.

We may review the available tracking history and carrier information before determining the appropriate next steps.

Customers may be asked to provide additional information reasonably necessary to investigate the shipment.

14. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with household members
  • Check with building management or reception staff where applicable
  • Check nearby secure delivery areas
  • Review any delivery notice provided by the carrier
  • Contact the applicable local carrier where appropriate

If the package still cannot be located, please contact Fixsento Customer Support with your order number and tracking information.

15. Damaged Shipments

If a package or product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected product
  • Photographs of the shipping packaging where applicable

Please retain the affected product, packaging, accessories, and shipping materials until your request has been reviewed.

Damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.

16. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, or returned because of incorrect or incomplete delivery information provided by the customer, additional shipping or handling costs may apply where permitted by applicable law.

Any applicable refund will generally be reviewed after the returned shipment has been received.

Customers are responsible for ensuring that delivery information is complete and accurate before completing checkout.

17. Returned-to-Sender Packages

A shipment may be returned to the sender for reasons including:

  • Incorrect or incomplete address
  • Failed delivery attempts
  • Unclaimed shipment
  • Recipient refusal
  • Carrier restrictions
  • Customs restrictions

If a shipment is returned, we will review the circumstances and advise you of the available options.

Additional shipping charges may apply if redelivery is requested and the original delivery failure resulted from incorrect information or circumstances attributable to the customer, subject to applicable law.

18. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist where the order has not yet entered fulfillment or shipment.

Once processing or shipment has begun, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return after delivery if the product qualifies under our Return & Refund Policy.

19. Customer Support

For questions regarding shipping, tracking, delivery, delayed shipments, damaged packages, or other order-related matters, please contact:

Fixsento Customer Support
Email: [email protected]

When contacting us about an existing order, please include your order number and available tracking information whenever possible.

20. Company Information

Brand Name:
Fixsento

Company Name:
HONGKONG TANGTINGTECHNOLOGY CO.，LIMITED

Company Address:
UNIT 510 5/F KAM TEEM INDUSTRIAL BUILDING
135 CONNAUGHT RD WEST
SAI YING PUN
HK

Email:
[email protected]

The company address above is provided for business identification and correspondence purposes and is not our product return address.

Please contact Fixsento Customer Support and review our Return & Refund Policy before sending any product back.